News and stories

The importance of learning from mistakes in business strategy

Quality management research and practice indicate that successful 21st century organisations need to foster learning cultures, encouraging openness and a willingness to learn from errors and mistakes to develop a positive, strong strategy. Unfortunately, the reality can be often very different… The issue is exemplified in the political and media debate on the UK National

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Leadership: the conversational and appreciative general

‘When you cannot make up your mind which of two evenly balanced courses of action you should take, choose the bolder’  Field Marshall Bill Slim, British Army In 2011 the UK National Army Museum conducted a poll to identify Britain’s greatest general. Bill Slim was nominated –along with the Duke of Wellington – as Britain’s

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Telling a good story: the importance of narrative in planning

‘Humans are not ideally set up to understand logic; they are ideally set up to tell stories’ Roger C. Schank, cognitive scientist Think, for a minute or two, about the project plans, strategic plans and programme documents and even the management books you’ve read… What stands out? What creates connections? What are the bits you remember?

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The importance of intentions in quality planning

‘Plans are nothing, planning is everything’ General Dwight Eisenhower Recently, in the strategic planning projects and workshops we’ve been involved in, the term ‘intentions’ has begun to replace the creation of detailed business plans. The ‘intention’ gives you the direction – shows you where you want to end up – so is more flexible that

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